Privacy Policy

Last updated: 20 September 2026

1. Who is responsible for your data?

360 E-Retails, trading as RationPoint
Manegelaan 32
2131 XB Hoofddorp
The Netherlands
KVK: 42130735
VAT ID: NL005519750B97
Email: [email protected]

360 E-Retails is the controller for the processing described in this policy unless stated otherwise.

2. Personal data we process

Depending on how you use our webshop, we may process:

• name, billing and delivery address;
• email address and, when provided, telephone number;
• account details and communication preferences;
• order history, purchased Products, returns and customer-service correspondence;
• payment status, payment method and transaction reference. RationPoint does not receive your complete card or bank credentials;
• technical and security data, such as IP address, browser/device information, session identifiers and website activity;
• cookie choices and, where you consent, analytics, advertising or external-media data;
• information you include in reviews, contact forms, complaints or other messages; and
• fraud-prevention and legal-compliance information where necessary.

Please do not send health information or other sensitive personal data unless it is genuinely necessary for us to handle your request.

3. Why we use your data

Purpose	Data typically used	Legal basis
Process, deliver and administer orders, payments, returns and refunds	Identity, contact, address, order and payment-status data	Performance of the purchase agreement and steps requested before entering it
Create and manage customer accounts, wish lists and baskets	Account, contact and session data	Performance of the requested service and our legitimate interest in operating the webshop
Answer questions, complaints and product-safety reports	Contact details, order details and correspondence	Performance of the agreement, legal obligations and legitimate interests in customer service and safety
Prevent fraud, misuse and security incidents	Transaction, account and technical data	Our legitimate interests in protecting customers, the webshop and our business, and legal obligations where applicable
Maintain tax, accounting, recall and other legally required records	Order, invoice, payment-status and communication data	Compliance with legal obligations
Send newsletters and promotional email	Name, email and preferences	Your consent, or the permitted customer relationship exception where applicable; you may unsubscribe at any time
Measure and improve the website	Cookie identifiers and website/device activity	Your consent where required; limited privacy-friendly measurement may rely on legitimate interests where legally permitted
Display external content, prevent automated abuse and support reviews	IP address, device/browser data and interaction data	Your consent where required, or legitimate interests where the service is strictly necessary and the law permits

Where processing is based on legitimate interests, we balance those interests against your rights and reasonable expectations. You may object as explained below.

4. When providing data is required

Data marked as required during checkout or account creation is necessary to provide the requested service or conclude and perform the purchase agreement. If you do not provide it, we may be unable to create the account, accept the order, deliver Products or respond to the request. Newsletter subscriptions and non-essential cookies are optional.

5. Who receives your data?

We share personal data only where necessary with categories of recipients such as:

• hosting, webshop, security, email and customer-support service providers;
• Dutch wholesale and fulfilment partners that prepare or dispatch orders for RationPoint;
• delivery companies, including PostNL where applicable;
• payment providers, including Mollie where it processes the selected payment method;
• professional advisers, insurers, auditors and authorities where required;
• Trustpilot, where its review widget or review-invitation service is used; and
• Google, where Google Maps or reCAPTCHA is loaded, subject to the applicable consent requirements.

Service providers may process data only for the agreed service and under appropriate contractual and security requirements. Some recipients, including payment providers and delivery companies, may also act as independent controllers for their own legally defined purposes. Their own privacy notices then apply.

6. International transfers

We prefer service providers that process data in the European Economic Area. If a provider processes personal data outside the EEA, we use an applicable legal transfer mechanism, such as an adequacy decision or the European Commission's Standard Contractual Clauses, together with supplementary safeguards where required. You may contact us for further information about the safeguards applicable to a particular transfer.

7. Retention

We do not keep personal data longer than necessary for the purpose for which it was collected, unless a longer period is required by law.

• Order, invoice and core accounting records are generally retained for seven years to meet Dutch tax-administration requirements. Longer periods may apply to transactions covered by a specific statutory scheme.
• Customer accounts are retained while active. We periodically remove or anonymise inactive account data unless it remains necessary for orders, claims, fraud prevention or legal duties.
• Customer-service and complaint records are normally retained for up to two years after the matter is closed, or longer where reasonably needed for a claim, recall or legal obligation.
• Newsletter data is retained until you unsubscribe or we stop using the list, subject to a minimal suppression record to respect your opt-out.
• Cookie and analytics retention periods are described in our Cookie Policy and may also be shown in the cookie-preference centre.

8. Cookies and similar technologies

We use necessary technologies for functions such as security, checkout, shopping baskets and account sessions. Optional analytics, marketing and external-media technologies are used only after the required consent. See our Cookie Policy for details and for information about changing your choice.

9. Security

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, loss and misuse. No online service can guarantee absolute security. Please protect your account credentials and contact us promptly if you suspect unauthorised use.

10. Your privacy rights

Subject to the conditions in the GDPR, you may:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion or restriction of processing;
• object to processing based on legitimate interests or to direct marketing;
• request data portability where applicable;
• withdraw consent at any time, without affecting processing performed before withdrawal; and
• lodge a complaint with the Autoriteit Persoonsgegevens or another competent supervisory authority.

To exercise a right, email [email protected]. We may request proportionate information to verify your identity. We normally respond within one month, subject to any extension permitted by law.

11. Automated decision-making

We do not make decisions producing legal or similarly significant effects about you solely through automated processing. Payment or fraud providers may perform automated risk checks under their own responsibility; contact us if an order is affected and you want a human review.

12. Children

RationPoint is not directed at children and we do not knowingly ask children to create accounts or place orders. If you believe a child has provided personal data without appropriate authorisation, please contact us.

13. Changes to this policy

We may update this policy when our processing or applicable requirements change. The latest version is published on this page with its update date. Material changes will be highlighted where appropriate.

14. Contact

Questions or requests about privacy can be sent to [email protected] or by post to 360 E-Retails, trading as RationPoint, Manegelaan 32, 2131 XB Hoofddorp, the Netherlands.